Experience your treatment and business through the eyes of an experienced industry professional.

Once your audit has been arranged, I will personally attend your salon, spa, clinic or treatment space and receive a chosen treatment as a client. I will experience the complete journey from beginning to end, allowing me to provide an honest and objective assessment of how your service genuinely feels to the person receiving it.

The audit considers every stage of the experience, including:

• The booking process and communication

• Arrival, welcome and first impressions

• Consultation process and client forms

• Treatment room presentation and organisation

• Cleanliness, hygiene, privacy and comfort

• Therapist communication, confidence and professionalism

• Treatment techniques, pressure, flow and transitions

• Treatment personalisation and time management

• Aftercare advice and the rebooking journey

Following my visit, you will receive a detailed, structured audit report highlighting your strengths, any areas that could be improved and practical recommendations you can implement within your business.

Your audit also includes a private 30 to 45 minute Zoom feedback session. During this call, we will review the findings together, discuss my recommendations and give you the opportunity to ask questions.

This is not an inspection, test or attempt to catch your therapist out. It is a completely confidential and supportive development service designed to recognise what is already being done well and identify the small details that could take your treatment and client experience from good to exceptional.

Your Audit Includes

• One in-person treatment and client experience assessment

• Assessment of the complete client journey

• A detailed and confidential written report

• Recognition of your existing strengths

• Clear opportunities for improvement

• Practical and realistic recommendations

• A private 30 to 45 minute Zoom feedback session

• Clear actions to help strengthen your standards and client experience

Suitable for independent therapists, salons, spas and clinics that want to improve client satisfaction, strengthen retention, develop their team or confidently raise their standards.

Flexible payment options are available through Klarna and Clearpay.

Confidential, professional and supportive throughout.